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FOR MAC USERS AND PEOPLE HAVING PROBLEMS WITH THE WEBSITE

Published January 10, 2013 | By

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Debugging technical issues online can be tricky. There are many moving pieces; it can be an isolated network connection with the ISP, an issue with your server or one of CloudFlare’s data centers could be temporarily having a problem. We wanted to share some tips on how to troubleshoot website issues and provide some good techniques to prevent site issues in the future.

Website is Unavailable
If you can’t get to your website and you see a cached copy of your website or a “Your Website is Unavailable” error page, the first thing to do is to check if your server is having issues.

How to quickly test if your server is having issues

For Mac Users:

Open the application called terminal on your Mac, and run the following curl command to see if your server is responding:
 curl -v -A firefox/4.0 -H ‘Host: yourdomain.com’ YourServerIP

–> YourServerIP: You can get the IP for your server origin by checking your DNS Settings page on your CloudFlare account. It will look something like 192.73.146.94

CURL for Windows
CURL for Linux
When you press enter, you’ll get an output message.
If you get an error message like “can’t connect to host” or “500 internal server error”, then this means that your server is not responding. You should contact your hosting provider and work with them to resolve the server issue.

If you get HTML returned, but you still get a site offline or unavailable message from CloudFlare, then this means that connections from CloudFlare’s IPs are being restricted or blocked at either the hosting provider or server level. Please make sure that the CloudFlare IP addresses are whitelisted on your server and with your host.

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